Support (Existing Students & Parents)
This page is for existing students/parents who need help with class logistics, materials, or billing. If you're enquiring about joining Eclat Institute, start with hello@eclatinstitute.sg instead.
For time-sensitive issues (e.g., same-day schedule changes), WhatsApp is the fastest way to reach us.
What to email support about
- Class timetable changes, make-up class arrangements.
- Billing, invoices, receipts, and payment confirmation.
- Access issues for notes/quizzes/resources.
- Administrative coordination for parents and students (existing enrolments).
What to email general enquiries about
If you are a new parent/student exploring our programmes, please email hello@eclatinstitute.sg.
What to include in your message
- Student name and level (e.g., IP Year 2, JC1).
- Subject(s) and centre/location (if applicable).
- What you need help with (one short paragraph).
- Any relevant details (e.g., invoice number, screenshots, dates).
Other inboxes
- Hiring: careers@eclatinstitute.sg
- Privacy: privacy@eclatinstitute.sg (see Privacy policy)