Privacy Policy

This Privacy Policy explains how Eclat Institute (“Eclat Institute”, “we”, “us”) collects, uses, and shares information when you visit https://eclatinstitute.sg (the “Site”), and how you can contact us about privacy matters.

What this policy covers

This policy covers information collected through the Site and our related online services. It does not cover third-party websites that you may access via links on our Site.

Information we collect

• Information you provide: If you contact us (e.g., by email or WhatsApp), we will receive the information you choose to provide, such as your name, contact details, and message content.
• Information collected automatically: Like most websites, we may collect technical data such as IP address, device/browser information, pages viewed, referring URLs, and approximate timestamps. This data may be collected via server logs and analytics tools.
• Cookies and similar technologies: We may use cookies (and similar technologies) to operate the Site, measure usage, and improve performance. Some third-party services used on the Site may also set cookies.

How we use information

• To operate, maintain, and secure the Site.
• To respond to enquiries and provide requested support.
• To understand how the Site is used and improve content and user experience.
• To measure the effectiveness of our communications and marketing.
• To comply with legal obligations where applicable.

Third-party services

We may use third-party service providers to help operate the Site and improve reliability. Depending on configuration and your interactions, these providers may receive and process certain information (such as device identifiers, cookies, IP address, and usage data) on our behalf or as independent controllers.

Examples of services we may use include:

• Analytics (e.g., Google Analytics) to understand site traffic and usage patterns.
• Advertising/measurement (e.g., Meta Pixel and related measurement) to measure and improve advertising performance.
• Error monitoring (e.g., Sentry) to detect and fix issues.
• Hosting and performance tooling (e.g., our hosting provider and performance monitoring) to serve the Site and track performance.
• Content management (e.g., TinaCMS/TinaCloud) to manage Site content.

Sharing and disclosure

We do not sell your personal data. We may share information:

• With service providers that process data on our behalf to operate the Site.
• If required by law or to protect the rights, safety, and security of Eclat Institute, our users, or others.

International transfers

Some service providers may process data outside Singapore. Where applicable, we take reasonable steps to ensure that any overseas transfers are protected in a manner consistent with Singapore’s Personal Data Protection Act 2012 (PDPA).

Your choices

• You can control cookies through your browser settings. Note that disabling cookies may affect how the Site works.
• You may have additional controls through third-party providers, such as Google and Meta advertising/analytics settings.

Data retention

We retain information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to maintain security and integrity.

Security

We use reasonable administrative, technical, and organisational measures designed to protect information. However, no method of transmission or storage is completely secure.

Children

Our Site is intended for parents and students. If you are a student, please involve a parent or guardian when contacting us for matters that involve personal data.

Contact us

For privacy-related requests (including access/correction under the PDPA), email privacy@eclatinstitute.sg.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.